Huntington University Help Desk

Account Password/Access (7 articles)

How to Change or Reset Your Password
Updated: Monday, January 9, 2023
Accessing HU Portal as an Alumni
Updated: Monday, November 28, 2022
Unable to Print after Password Change - How to Update Keychain in Mac OS
Updated: Tuesday, June 29, 2021
macOS Users Required to Sign In with an Old Password after Password Reset
Tuesday, June 30, 2020
How to set up Multi Factor Authentication
Updated: Tuesday, October 5, 2021

General (Email) (11 articles)

How do I disable the Outlook auto-complete and clear the cache
Wednesday, September 20, 2017
How to use Office 365 Message Encryption
Updated: Monday, November 28, 2022
Unable to use Microsoft Outlook (desktop) when connected using VPN
Updated: Tuesday, March 24, 2020
Unable to Access HU Email from my.huntington.edu
Updated: Wednesday, May 13, 2020
Bypassing Quarantine
Friday, October 16, 2020

Formstack (1 articles)

Add Capture Higher Ed tracking code to Formstack Form
Updated: Tuesday, November 15, 2022

Onboarding / Offboarding Employees (1 articles)

Onboarding Student Employees
Monday, October 30, 2023 student student employees

Report (1 articles)

Changing Report Package - Cognos Report
Monday, March 27, 2017

DMA Guides (3 articles)

ProTools Licensing Server OR Why am I getting an Activation Error when launching ProTools
Friday, January 19, 2024 activation error pro protools tools
Formatting Drives in exFat
Updated: Monday, November 28, 2022
Connecting to Serenity
Updated: Friday, June 30, 2023

Computer Hardware (4 articles)

USB devices and Wired Networking Stop Responding Using USB-C Dock
Thursday, June 20, 2019
Use Dell Support Assist to do Preliminary Troubleshooting/Diagnostics
Updated: Monday, November 28, 2022
Change Sound Output to Integrated Speakers (Windows 11 Laptop)
Updated: Monday, November 28, 2022
How to rename an Apple (Mac) Computer

Cognos (3 articles)

Cognos error when using Internet Explorer
Tuesday, October 31, 2017
Cognos - Running a Report
Updated: Monday, November 28, 2022
Cognos Date Format
Updated: Thursday, July 18, 2019

CX (23 articles)

Jenzabar SEM URL's
Tuesday, December 12, 2017
ID Comments Blob Field - Business Office screen
Updated: Monday, June 18, 2018
Section Record Meeting Days - sec_rec.mtg_days
Updated: Monday, November 28, 2022
ADR Capture for Cognos
Updated: Friday, June 5, 2020
Tuition Remission Script
Updated: Thursday, May 20, 2021

Strategic Enrollment Management (SEM) (4 articles)

How to fix SEM phone numbers that are incorrectly categorized
Updated: Wednesday, December 13, 2023
Batch Updates of Candidacy statuses in SEM
Tuesday, November 6, 2018
Query to get Catalog from SEM enrollment period
Thursday, August 30, 2018
SEM Database permissions
Monday, December 17, 2018

General (Network) (12 articles)

How to Connect to HU_Secure Wi-Fi
Updated: Monday, November 28, 2022
Updating VPN to new Configuration Updated
Updated: Monday, April 15, 2024
Begin an Incognito Session in Google Chrome
Updated: Monday, November 28, 2022
How to Forget HU Secure Wi-Fi
Updated: Monday, November 28, 2022
How to Enroll a device on HU_Devices Wi-Fi
Updated: Monday, August 26, 2019

Wireless (1 articles)

Accessing WiFi at the Indiana Tech Location
Tuesday, May 2, 2023 indiana indianatech internet tech wifi

Campus Portal (2 articles)

To upload documents on the portal and make it sharable
Wednesday, August 2, 2023 handout portal
Resident Director Fine Access on the HU Portal
Updated: Monday, November 28, 2022

Huntington.edu / Forester Feed / Coffey Break (1 articles)

Adding New Programs on huntington.edu
Wednesday, October 18, 2023

Moodle (20 articles)

Respondus Error for Quizzes OR Why is "This quiz appears to have been copied from another location, and the settings are incorrect. Your instructor needs to use the LockDown Browser Dashboard to correct the settings before the quiz can be used." showing up for a quiz?
Thursday, January 18, 2024 copied from another course moodle quiz
Respondus: Accessing web domains using the lockdown browser
Updated: Monday, December 5, 2022 external links lockdown browser respodus
Moodle 3.8 Guidelines for Instructors
Updated: Monday, November 28, 2022
Making your Moodle course available to students
Updated: Monday, November 28, 2022
To delete extra weeks in the course
Updated: Monday, November 28, 2022

Virtuous (1 articles)

How to add new Pacesetters to Virtuous New
Thursday, April 18, 2024

General (Printing) (15 articles)

Print to the Large Format Printer (MCA 260)
Updated: Thursday, October 26, 2023
Set up Mac Computer for Mobile Printing (ABSN)
Tuesday, August 29, 2023 absn indiana tech mac
How to Print with Staples/Hole Punch at Huntington University Indiana Tech Location Updated
Updated: Monday, April 8, 2024 color hole punch indiana tech indianatech printing sarah staple
Install HUPrinter and HUPrinter_Color (Summer 2023 Update)
Friday, May 5, 2023 2023 box green papercut print
Add Universal Cloud Printers from Azure
Thursday, May 4, 2023 absn azure cloud print indiana tech universal print

Doors / Access Control (1 articles)

Email Template for When Mobile Credential is Issued
Updated: Monday, November 28, 2022

Virus / Malware (1 articles)

Resolving Error Messages after installing Sophos on Mac OS Big Sur
Thursday, May 6, 2021

General (Software) (26 articles)

Accessing Art/Gallery Inventory
Thursday, September 28, 2023
How to Network License Maya
Updated: Monday, November 28, 2022
Screenwriter
Updated: Monday, November 28, 2022
How to Activate Harmony Premium
Updated: Monday, November 28, 2022
iAttended App
Updated: Monday, November 28, 2022

Adobe Creative Cloud (5 articles)

Installing Adobe CC for Faculty/Staff
Friday, June 9, 2023 acrobat adobe adobe creative cloud photoshop
How do I sign up for Adobe Creative Cloud?
Wednesday, August 26, 2020
Updating Adobe Acrobat DC
Updated: Wednesday, March 16, 2022
Create an Adobe ID To use with Creative Cloud Express
Updated: Monday, November 28, 2022
Sharing a File Using Creative Cloud Express
Updated: Monday, November 28, 2022

Microsoft 365 (5 articles)

Removing Microsoft CoPilot and other Windows Apps from Taskbar
Wednesday, February 21, 2024 apps copilot taskbar windows
How to add a shared Mailbox in Outlook for PC
Thursday, October 26, 2023
Downloading and Installing Microsoft Office
Updated: Wednesday, May 17, 2023 download excel install office powerpoint word
Uninstalling and Reinstalling Microsoft Office
Updated: Monday, February 6, 2023 excel license office word
Update Microsoft Office
Updated: Wednesday, May 17, 2023 microsoft office office account

Microsoft Bookings (2 articles)

Creating a Microsoft Bookings site
Updated: Monday, November 28, 2022
Additional Microsoft Bookings Resources
Thursday, March 19, 2020

Microsoft OneDrive (8 articles)

Sending video or photos from iOS/iPadOS to another user with OneDrive
Updated: Thursday, February 2, 2023 ipad onedrive send photo send video
Sync OneDrive to your computer (Windows 10)
Updated: Wednesday, March 18, 2020
Sync Files with OneDrive on Mac OS X
Updated: Tuesday, August 23, 2022
How to Add Folders from Another User's OneDrive or Microsoft Teams to Windows File Explorer (or Finder in Mac OS)
Friday, August 28, 2020
OneDrive - Additional Training
Monday, June 14, 2021

Microsoft Outlook (3 articles)

Changing Default Browser in Microsoft Outlook OR Why Doesn't My Email Open in Chrome?
Updated: Tuesday, November 14, 2023 browser chrome edge not opening outlook
Setting your time zone in Microsoft 365 and Outlook
Friday, October 27, 2023
Move navigation bar from side to bottom in Outlook
Updated: Friday, January 20, 2023

Microsoft Teams (2 articles)

Microsoft Teams Quick Start Guide
Updated: Monday, November 28, 2022
Microsoft Teams Video Training
Wednesday, March 18, 2020

Respondus LockDown Browser (5 articles)

Download and Use Respondus Lockdown Browser with ChromeOS (Chromebook)
Wednesday, July 12, 2023 chromebook chromeos lockdown lockdown browser respondus
Respondus Lockdown Browser Download Link
Wednesday, April 8, 2020
Introduction to Respondus Lockdown Browser
Updated: Friday, March 27, 2020
Respondus Lockdown Browser Quick Start Guide for Moodle
Updated: Monday, November 28, 2022
Respondus LockDown Browser Help
Updated: Monday, November 28, 2022

Zoom (20 articles)

Updating Zoom OR Update Required You must update to the latest version of Zoom to start this meeting. Contact your IT admin to Update
Tuesday, February 6, 2024 it admin latest version meeting update zoom
How to Sign into Zoom as the Host of a Meeting OR Why do I keep getting stuck with Zoom saying "Waiting for the Host to start the Meeting"
Updated: Tuesday, November 28, 2023
Sign into Zoom using SSO
Updated: Thursday, June 8, 2023
Using Zoom for the First Time
Updated: Monday, November 28, 2022
Join a Zoom Meeting
Updated: Monday, November 20, 2017

Phone (8 articles)

Update Phone Configuration OR Why Aren't My Old Contacts Showing Up
Updated: Wednesday, March 1, 2023 contacts old previous update
Silent Ringtone for monitored extensions OR why does my phone beep when someone else gets a call
Updated: Wednesday, March 1, 2023
Access Voicemail and Greetings Menu
Updated: Monday, May 4, 2020
Sending Voicemail to Email
Updated: Monday, November 28, 2022
Updating Keys on Desk Phone
Updated: Wednesday, September 8, 2021

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Account Password/Access

Account Password/Access (7 articles)

Email

General (Email) (11 articles)

Forms/Reporting

Formstack (1 articles)

Onboarding / Offboarding Employees (1 articles)

Report (1 articles)

Generic Guides

DMA Guides (3 articles)

Hardware

Computer Hardware (4 articles)

Jenzabar

Cognos (3 articles)

CX (23 articles)

Strategic Enrollment Management (SEM) (4 articles)

Network

General (Network) (12 articles)

Wireless (1 articles)

Online Software/Websites

Campus Portal (2 articles)

Huntington.edu / Forester Feed / Coffey Break (1 articles)

Moodle (20 articles)

Virtuous (1 articles)

Printing

General (Printing) (15 articles)

Security

Doors / Access Control (1 articles)

Virus / Malware (1 articles)

Software

General (Software) (26 articles)

Adobe Creative Cloud (5 articles)

Microsoft 365 (5 articles)

Microsoft Bookings (2 articles)

Microsoft OneDrive (8 articles)

Microsoft Outlook (3 articles)

Microsoft Teams (2 articles)

Respondus LockDown Browser (5 articles)

Zoom (20 articles)

Miscellaneous

Phone (8 articles)