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Respondus LockDown Browser Help
Where do I download the Respondus LockDown Browser?
Please use the Download LockDown Browser link located inside the exam created by the instructor. Do not search for it on Google.
After clicking the Install Now button, you will need to double-click the LockDownBrowser.exe file in your Downloads folder.
Follow the on-screen instructions to complete the installation. You should receive a confirmation that the LockDown Browser is installed.
You do NOT need to open the LockDown Browser program. You need to click the Launch LockDown Browser button (Fig 1.) inside Moodle which will launch the Lockdown Browser automatically.
If you want to confirm installation, you should be able to see LockDown Browser in the Recently Added section of the Windows Start Menu.
When you click on the Install now button, the browser should place an InstallDBPack...zip file in your Downloads folder.
You will need to open this to access the Install Respondus.pkg file which actually installs the browser.
Double-click the Install Respondus...pkg and follow the on-screen instructions. Installation isn't complete until you see this screen:
You do NOT need to open the program. Students should click the "Launch LockDown Browser" button in Moodle which launches the browser automatically (Fig 1.) You can confirm installation by opening Finder, click Go and then select Applications (Fig 2.) Observe the LockDown Browser app (Fig 3.)
How can I test my LockDown Browser setup?
Each exam includes a link to check your setup. Students should use this before every exam, even if it worked before.
What device can I use to take an exam with LockDown Browser?
You can use LockDown Browser on the following devices:
Windows 7, 8, 10 PCs (Windows 10 S-mode is not supported)
Macs running version 10.12* “Sierra” - 10.15 “Catalina”
MacOS Big Sur 11.0 not officially supported, passed testing internally.
iPads with iOS 11.0 or newer (not enabled by default in exams)
No iPhones or Android devices.
Important! Chromebooks are NOT supported.
Students should remove any additional security software installed on their PC that is not the version of Sophos provided by HU. If the computer is configured with multiple displays, the student will need to change the display settings to only display content on one display. In Windows, right-click the desktop wallpaper and select Display Settings. Scroll down to multiple displays and change the setting from extend or duplicate to "show only on 1" or "show only on 2." Mac users may need to physically disconnect their second display by unplugging the display cable.
Who do I contact if I have a problem before I start an exam with LockDown Browser?
Students should call the Help Desk at (260) 359-4357 or email email@example.com
What if I have a problem after starting an exam?
Students should contact their instructor if they cannot finish the exam. The Help Desk cannot restart an exam for a student or restore access to a partially completed activity.
What are some other “best practices” to prepare for a LockDown Browser exam?
Select a location where you won't be interrupted.
Know how much time is available for the exam.
Clear your area of all materials including all mobile devices AND don't have them within reach.
Remain at your desk or workstation for the duration of the test.
Use a wired ethernet connection if possible.
I cannot get Lockdown Browser to work, what else can I do?
If your device meets the minimum requirements, know that problems can be either user-specific or system-wide. Create a new user account on your PC\Mac and sign into it only for taking exams.
Keep a backup of your files, so in the event a problem cannot be resolved, your PC\Mac can be reset. The Help Desk can provide specific technical instructions to students on a case-by-case basis.
Anticipate that you may have an unexpected problem so give yourself enough time to perform a browser check before attempting an exam.
What can IT Services do to help students?
The Help Desk can assist students in resolving issues resulting in specific error messages when launching LockDown Browser. We can check a student's computer to make sure it meets the requirements listed by Respondus. We can assist with software removal if another application prevents the exam from starting. We can perform basic troubleshooting for some home network related issues.
What is IT Services unable to do?
We are not able to determine the exact cause of an error that may prevent a student from completing an exam. We cannot reset exam attempts. We are unable to loan computer hardware to students with broken or incompatible devices.
Please see the Student Support FAQ section on Respondus.com for more information: