Huntington University Help Desk

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General Issue (1 articles)

Charging Books at the Bookstore
Wednesday, December 22, 2021

Email

General (Email) (11 articles)

How do I disable the Outlook auto-complete and clear the cache
Wednesday, September 20, 2017
How to use Office 365 Message Encryption
Updated: Monday, November 28, 2022
Unable to use Microsoft Outlook (desktop) when connected using VPN
Updated: Tuesday, March 24, 2020
Unable to Access HU Email from my.huntington.edu
Updated: Wednesday, May 13, 2020
Bypassing Quarantine
Friday, October 16, 2020

Forms/Reporting

Formstack (1 articles)

Add Capture Higher Ed tracking code to Formstack Form
Updated: Tuesday, November 15, 2022

Report (1 articles)

Changing Report Package - Cognos Report
Monday, March 27, 2017

Generic Guides

DMA Guides (2 articles)

Formatting Drives in exFat
Updated: Monday, November 28, 2022
Connecting to Serenity
Updated: Friday, June 30, 2023

Hardware

Computer Hardware (4 articles)

USB devices and Wired Networking Stop Responding Using USB-C Dock
Thursday, June 20, 2019
Use Dell Support Assist to do Preliminary Troubleshooting/Diagnostics
Updated: Monday, November 28, 2022
Change Sound Output to Integrated Speakers (Windows 11 Laptop)
Updated: Monday, November 28, 2022
How to rename an Apple (Mac) Computer

Jenzabar

Cognos (3 articles)

Cognos error when using Internet Explorer
Tuesday, October 31, 2017
Cognos - Running a Report
Updated: Monday, November 28, 2022
Cognos Date Format
Updated: Thursday, July 18, 2019

CX (27 articles)

Jenzabar SEM URL's
Tuesday, December 12, 2017
Load GPA data for Education Office
Updated: Wednesday, June 14, 2017
ID Comments Blob Field - Business Office screen
Updated: Monday, June 18, 2018
Changing Loan Origination Fees
Updated: Monday, November 28, 2022
Batch auto loans for financial aid office
Updated: Thursday, June 9, 2022

Strategic Enrollment Management (SEM) (3 articles)

Batch Updates of Candidacy statuses in SEM
Tuesday, November 6, 2018
Query to get Catalog from SEM enrollment period
Thursday, August 30, 2018
SEM Database permissions
Monday, December 17, 2018

Network

General (Network) (12 articles)

How to Connect to HU_Secure Wi-Fi
Updated: Monday, November 28, 2022
Updating VPN to new Configuration
Updated: Monday, November 28, 2022
Begin an Incognito Session in Google Chrome
Updated: Monday, November 28, 2022
How to Forget HU Secure Wi-Fi
Updated: Monday, November 28, 2022
How to Enroll a device on HU_Devices Wi-Fi
Updated: Monday, August 26, 2019

Wireless (1 articles)

Accessing WiFi at the Indiana Tech Location
Tuesday, May 2, 2023 indiana indianatech internet tech wifi

Online Software/Websites

Campus Portal (2 articles)

To upload documents on the portal and make it sharable
Wednesday, August 2, 2023 handout portal
Resident Director Fine Access on the HU Portal
Updated: Monday, November 28, 2022

Moodle (19 articles)

Respondus: Accessing web domains using the lockdown browser
Updated: Monday, December 5, 2022 external links lockdown browser respodus
Moodle 3.8 Guidelines for Instructors
Updated: Monday, November 28, 2022
Making your Moodle course available to students
Updated: Monday, November 28, 2022
To delete extra weeks in the course
Updated: Monday, November 28, 2022
How to Add the Core Assessment to Your Moodle Course
Updated: Monday, November 28, 2022

Printing

General (Printing) (14 articles)

Set up Mac Computer for Mobile Printing (ABSN)
Tuesday, August 29, 2023 absn indiana tech mac
How to Print with Staples/Hole Punch at Huntington University Indiana Tech Location
Friday, June 9, 2023 color hole punch indiana tech indianatech printing sarah staple
Install HUPrinter and HUPrinter_Color (Summer 2023 Update)
Friday, May 5, 2023 2023 box green papercut print
Add Universal Cloud Printers from Azure
Thursday, May 4, 2023 absn azure cloud print indiana tech universal print
How to Send a Fax Using An HU Printer
Updated: Wednesday, February 15, 2023 fax

Security

Doors / Access Control (1 articles)

Email Template for When Mobile Credential is Issued
Updated: Monday, November 28, 2022

Account Password/Access (7 articles)

How to Change or Reset Your Password
Updated: Monday, January 9, 2023
Accessing HU Portal as an Alumni
Updated: Monday, November 28, 2022
Unable to Print after Password Change - How to Update Keychain in Mac OS
Updated: Tuesday, June 29, 2021
macOS Users Required to Sign In with an Old Password after Password Reset
Tuesday, June 30, 2020
How to set up Multi Factor Authentication
Updated: Tuesday, October 5, 2021

Virus / Malware (1 articles)

Resolving Error Messages after installing Sophos on Mac OS Big Sur
Thursday, May 6, 2021

Software

General (Software) (26 articles)

Accessing Art/Gallery Inventory New
Thursday, September 28, 2023
How to Network License Maya
Updated: Monday, November 28, 2022
Screenwriter
Updated: Monday, November 28, 2022
How to Activate Harmony Premium
Updated: Monday, November 28, 2022
iAttended App
Updated: Monday, November 28, 2022

Adobe Creative Cloud (5 articles)

Installing Adobe CC for Faculty/Staff
Friday, June 9, 2023 acrobat adobe adobe creative cloud photoshop
How do I sign up for Adobe Creative Cloud?
Wednesday, August 26, 2020
Updating Adobe Acrobat DC
Updated: Wednesday, March 16, 2022
Create an Adobe ID To use with Creative Cloud Express
Updated: Monday, November 28, 2022
Sharing a File Using Creative Cloud Express
Updated: Monday, November 28, 2022

Microsoft 365 (3 articles)

Downloading and Installing Microsoft Office
Updated: Wednesday, May 17, 2023 download excel install office powerpoint word
Uninstalling and Reinstalling Microsoft Office
Updated: Monday, February 6, 2023 excel license office word
Update Microsoft Office
Updated: Wednesday, May 17, 2023 microsoft office office account

Microsoft Bookings (2 articles)

Creating a Microsoft Bookings site
Updated: Monday, November 28, 2022
Additional Microsoft Bookings Resources
Thursday, March 19, 2020

Microsoft OneDrive (8 articles)

Sending video or photos from iOS/iPadOS to another user with OneDrive
Updated: Thursday, February 2, 2023 ipad onedrive send photo send video
Sync OneDrive to your computer (Windows 10)
Updated: Wednesday, March 18, 2020
Sync Files with OneDrive on Mac OS X
Updated: Tuesday, August 23, 2022
How to Add Folders from Another User's OneDrive or Microsoft Teams to Windows File Explorer (or Finder in Mac OS)
Friday, August 28, 2020
OneDrive - Additional Training
Monday, June 14, 2021

Microsoft Outlook (1 articles)

Move navigation bar from side to bottom in Outlook
Updated: Friday, January 20, 2023

Microsoft Teams (2 articles)

Microsoft Teams Quick Start Guide
Updated: Monday, November 28, 2022
Microsoft Teams Video Training
Wednesday, March 18, 2020

Respondus LockDown Browser (5 articles)

Download and Use Respondus Lockdown Browser with ChromeOS (Chromebook)
Wednesday, July 12, 2023 chromebook chromeos lockdown lockdown browser respondus
Respondus Lockdown Browser Download Link
Wednesday, April 8, 2020
Introduction to Respondus Lockdown Browser
Updated: Friday, March 27, 2020
Respondus Lockdown Browser Quick Start Guide for Moodle
Updated: Monday, November 28, 2022
Respondus LockDown Browser Help
Updated: Monday, November 28, 2022

Zoom (18 articles)

Sign into Zoom using SSO
Updated: Thursday, June 8, 2023
Using Zoom for the First Time
Updated: Monday, November 28, 2022
Join a Zoom Meeting
Updated: Monday, November 20, 2017
Joining and Configuring Audio and Video
Monday, March 23, 2020
Using Push-to-Talk in Zoom
Tuesday, April 7, 2020

Miscellaneous

Phone (8 articles)

Update Phone Configuration OR Why Aren't My Old Contacts Showing Up
Updated: Wednesday, March 1, 2023 contacts old previous update
Silent Ringtone for monitored extensions OR why does my phone beep when someone else gets a call
Updated: Wednesday, March 1, 2023
Access Voicemail and Greetings Menu
Updated: Monday, May 4, 2020
Sending Voicemail to Email
Updated: Monday, November 28, 2022
Updating Keys on Desk Phone
Updated: Wednesday, September 8, 2021

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