Knowledge base
New ticket
General Issue
1
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Force Facebook to re-scrape a shared link
Wednesday, June 12, 2024
Account Password/Access
Account Password/Access
7
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How to Change or Reset Your Password
Updated: Monday, January 9, 2023
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Accessing HU Portal as an Alumni
Updated: Monday, November 28, 2022
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Unable to Print after Password Change - How to Update Keychain in Mac OS
Updated: Tuesday, June 29, 2021
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macOS Users Required to Sign In with an Old Password after Password Reset
Tuesday, June 30, 2020
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How to set up Multi Factor Authentication
Updated: Tuesday, October 5, 2021
General (Email)
11
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How do I disable the Outlook auto-complete and clear the cache
Wednesday, September 20, 2017
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How to use Office 365 Message Encryption
Updated: Monday, November 28, 2022
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Unable to use Microsoft Outlook (desktop) when connected using VPN
Updated: Tuesday, March 24, 2020
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Unable to Access HU Email from my.huntington.edu
Updated: Wednesday, May 13, 2020
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Bypassing Quarantine
Friday, October 16, 2020
Forms/Reporting
Formstack
1
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Add Capture Higher Ed tracking code to Formstack Form
Updated: Tuesday, November 15, 2022
Onboarding / Offboarding Employees
1
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Onboarding Student Employees
Monday, October 30, 2023 student student employees
Report
1
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Changing Report Package - Cognos Report
Monday, March 27, 2017
Generic Guides
DMA Guides
4
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Accessing ZBrush 2024
Friday, August 23, 2024 maxon zbrush
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ProTools Licensing Server OR Why am I getting an Activation Error when launching ProTools
Friday, January 19, 2024 activation error pro protools tools
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Formatting Drives in exFat
Updated: Monday, November 28, 2022
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Connecting to Serenity
Updated: Friday, June 30, 2023
Hardware
Computer Hardware
4
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USB devices and Wired Networking Stop Responding Using USB-C Dock
Thursday, June 20, 2019
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Use Dell Support Assist to do Preliminary Troubleshooting/Diagnostics
Updated: Monday, November 28, 2022
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Change Sound Output to Integrated Speakers (Windows 11 Laptop)
Updated: Monday, November 28, 2022
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How to rename an Apple (Mac) Computer
Jenzabar
Cognos
3
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Cognos error when using Internet Explorer
Tuesday, October 31, 2017
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Cognos - Running a Report
Updated: Monday, November 28, 2022
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Cognos Date Format
Updated: Thursday, July 18, 2019
CX
21
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Jenzabar SEM URL's
Tuesday, December 12, 2017
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ID Comments Blob Field - Business Office screen
Updated: Monday, June 18, 2018
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Section Record Meeting Days - sec_rec.mtg_days
Updated: Monday, November 28, 2022
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ADR Capture for Cognos
Updated: Friday, June 5, 2020
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MA032 script
Wednesday, August 28, 2019
Strategic Enrollment Management (SEM)
4
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How to fix SEM phone numbers that are incorrectly categorized
Updated: Wednesday, December 13, 2023
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Batch Updates of Candidacy statuses in SEM
Tuesday, November 6, 2018
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Query to get Catalog from SEM enrollment period
Thursday, August 30, 2018
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SEM Database permissions
Monday, December 17, 2018
Network
Sophos Connect/VPN
6
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MFA for VPN first time login or after Token Reset
Updated: Wednesday, February 12, 2025 authenticator connect mfa microsoft sophos vpn
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How to Access the VPN using MFA
Friday, December 13, 2024 authenticator mfa sophos connect vpn
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Reinstall Sophos Connect (Windows)
Updated: Wednesday, July 10, 2024 connect sophos sophosconnnect vpn windows
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Updating VPN to new Configuration
Updated: Friday, November 8, 2024
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Can Not Find VPN Icon after Install or Restart
Updated: Wednesday, July 10, 2024
General (Network)
9
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How to Connect to HU_Secure Wi-Fi
Updated: Monday, November 28, 2022
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Begin an Incognito Session in Google Chrome
Updated: Monday, November 28, 2022
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How to Forget HU Secure Wi-Fi
Updated: Monday, November 28, 2022
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How to Enroll a device on HU_Devices Wi-Fi
Updated: Monday, August 26, 2019
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Use Automatic DNS and Flush DNS to Resolve Web Pages Not Loading
Updated: Friday, August 28, 2020
Wireless
1
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Accessing WiFi at the Indiana Tech Location
Tuesday, May 2, 2023 indiana indianatech internet tech wifi
Online Software/Websites
Campus Portal
2
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To upload documents on the portal and make it sharable
Wednesday, August 2, 2023 handout portal
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Resident Director Fine Access on the HU Portal
Updated: Monday, November 28, 2022
Huntington.edu / Forester Feed / Coffey Break
1
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Adding New Programs on huntington.edu
Wednesday, October 18, 2023
Moodle
19
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Respondus Error for Quizzes OR Why is "This quiz appears to have been copied from another location, and the settings are incorrect. Your instructor needs to use the LockDown Browser Dashboard to correct the settings before the quiz can be used." showing up for a quiz?
Thursday, January 18, 2024 copied from another course moodle quiz
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Respondus: Accessing web domains using the lockdown browser
Updated: Monday, December 5, 2022 external links lockdown browser respodus
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Moodle 3.8 Guidelines for Instructors
Updated: Monday, November 28, 2022
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Making your Moodle course available to students
Updated: Monday, November 28, 2022
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To delete extra weeks in the course
Updated: Monday, November 28, 2022
Virtuous
2
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Virtuous Terms and Their Meanings
Friday, April 19, 2024
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How to add new Pacesetters to Virtuous
Thursday, April 18, 2024
Printing
General (Printing)
15
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Print to the Large Format Printer (MCA 260)
Updated: Thursday, October 26, 2023
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Set up Mac Computer for Mobile Printing (ABSN)
Tuesday, August 29, 2023 absn indiana tech mac
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How to Print with Staples/Hole Punch at Huntington University Indiana Tech Location
Updated: Monday, April 8, 2024 color hole punch indiana tech indianatech printing sarah staple
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Install HUPrinter and HUPrinter_Color (Summer 2023 Update)
Friday, May 5, 2023 2023 box green papercut print
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Add Universal Cloud Printers from Azure
Thursday, May 4, 2023 absn azure cloud print indiana tech universal print
Security
Doors / Access Control
1
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Email Template for When Mobile Credential is Issued
Updated: Monday, November 28, 2022
Virus / Malware
1
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Resolving Error Messages after installing Sophos on Mac OS Big Sur
Thursday, May 6, 2021
Software
General (Software)
26
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Accessing Art/Gallery Inventory
Thursday, September 28, 2023
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How to Network License Maya
Updated: Monday, November 28, 2022
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Screenwriter
Updated: Monday, November 28, 2022
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How to Activate Harmony Premium
Updated: Monday, November 28, 2022
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iAttended App
Updated: Monday, November 28, 2022
Adobe Creative Cloud
5
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↑↓
Installing Adobe CC for Faculty/Staff
Friday, June 9, 2023 acrobat adobe adobe creative cloud photoshop
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How do I sign up for Adobe Creative Cloud?
Wednesday, August 26, 2020
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Updating Adobe Acrobat DC
Updated: Wednesday, March 16, 2022
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Create an Adobe ID To use with Creative Cloud Express
Updated: Monday, November 28, 2022
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Sharing a File Using Creative Cloud Express
Updated: Monday, November 28, 2022
Microsoft 365
6
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↑↓
How to keep a footer from displaying on the first two pages of a document in Microsoft Word?
Thursday, November 7, 2024
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Removing Microsoft CoPilot and other Windows Apps from Taskbar
Wednesday, February 21, 2024 apps copilot taskbar windows
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How to add a shared Mailbox in Outlook for PC
Thursday, October 26, 2023
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Downloading and Installing Microsoft Office
Updated: Wednesday, May 17, 2023 download excel install office powerpoint word
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Uninstalling and Reinstalling Microsoft Office
Updated: Monday, February 6, 2023 excel license office word
Microsoft Bookings
2
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Creating a Microsoft Bookings site
Updated: Monday, November 28, 2022
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Additional Microsoft Bookings Resources
Thursday, March 19, 2020
Microsoft OneDrive
8
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↑↓
Sending video or photos from iOS/iPadOS to another user with OneDrive
Updated: Thursday, February 2, 2023 ipad onedrive send photo send video
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Sync OneDrive to your computer (Windows 10)
Updated: Wednesday, March 18, 2020
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Sync Files with OneDrive on Mac OS X
Updated: Tuesday, August 23, 2022
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How to Add Folders from Another User's OneDrive or Microsoft Teams to Windows File Explorer (or Finder in Mac OS)
Friday, August 28, 2020
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OneDrive - Additional Training
Monday, June 14, 2021
Microsoft Outlook
3
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↑↓
Changing Default Browser in Microsoft Outlook OR Why Doesn't My Email Open in Chrome?
Updated: Tuesday, November 14, 2023 browser chrome edge not opening outlook
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↑↓
Setting your time zone in Microsoft 365 and Outlook
Friday, October 27, 2023
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↑↓
Move navigation bar from side to bottom in Outlook
Updated: Friday, January 20, 2023
Microsoft Teams
2
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↑↓
Microsoft Teams Quick Start Guide
Updated: Monday, November 28, 2022
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↑↓
Microsoft Teams Video Training
Wednesday, March 18, 2020
Respondus LockDown Browser
5
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↑↓
Download and Use Respondus Lockdown Browser with ChromeOS (Chromebook)
Wednesday, July 12, 2023 chromebook chromeos lockdown lockdown browser respondus
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Respondus Lockdown Browser Download Link
Wednesday, April 8, 2020
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Introduction to Respondus Lockdown Browser
Updated: Friday, March 27, 2020
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Respondus Lockdown Browser Quick Start Guide for Moodle
Updated: Monday, August 19, 2024 respondus student
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Respondus LockDown Browser Help
Updated: Monday, November 28, 2022
Zoom
20
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↑↓
Updating Zoom OR Update Required You must update to the latest version of Zoom to start this meeting. Contact your IT admin to Update
Tuesday, February 6, 2024 it admin latest version meeting update zoom
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How to Sign into Zoom as the Host of a Meeting OR Why do I keep getting stuck with Zoom saying "Waiting for the Host to start the Meeting"
Updated: Tuesday, November 28, 2023
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Sign into Zoom using SSO
Updated: Thursday, June 8, 2023
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Using Zoom for the First Time
Updated: Monday, November 28, 2022
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Join a Zoom Meeting
Updated: Monday, November 20, 2017
Miscellaneous
Phone
8
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↑↓
Update Phone Configuration OR Why Aren't My Old Contacts Showing Up
Updated: Wednesday, March 1, 2023 contacts old previous update
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Silent Ringtone for monitored extensions OR why does my phone beep when someone else gets a call
Updated: Wednesday, March 1, 2023
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Access Voicemail and Greetings Menu
Updated: Monday, May 4, 2020
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Sending Voicemail to Email
Updated: Monday, November 28, 2022
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Updating Keys on Desk Phone
Updated: Wednesday, September 8, 2021