1. Click on the Audio icon on the bottom left of the screen. You can either choose from the list of different speakers and microphones or select "Test speaker & microphone." 

1. Before joining the meeting, click the drop-down menu for the audio. 
2. Select "Test Microphone and Speaker." 
3. Zoom will then play a ringtone to see if the correct speaker is selected. If you hear sound, click next. If you do not hear sound, you can choose another speaker from the drop-down menu, or choose "No, try another speaker." 
4. After clicking next, you can choose which microphone you would like to use. Repeat the same process as Step 3. 

Disabled Audio Slider (Windows)

1. If your audio slider is disabled, as shown below, then your audio driver needs to be reinstalled. 

2. Go to the Windows Search bar and type in “Device Manager.”

3. Select “Audio inputs and outputs,” then click on Speakers and “Uninstall Device.”

4. After that, click “Scan for Hardware Changes.” Speakers should reappear under “Audio inputs and outputs,” and you should be able to control your computer’s audio volume again. 

Volume Not Coming out of Laptop Speakers (Windows)

1. Click on the Audio icon near the bottom right of the screen, then select the Audio Settings button to the right of the audio slider.
2. Make sure “Speakers” is selected and NOT an output device with a similar name to DELL U2719DC. This is referring to the monitor you are connected to, which the audio sometimes will default to, even though the monitor does not have any speakers inside of it. 
3. To test the volume after changing this setting, click on “More volume settings.”
4. Click on the arrow for the Speakers you would like to use. If you see a sound output called something like "DELL U2719DC," that is your monitor, which does not have speakers. So if that is selected, you will not hear any sound.
5. Select “Test” to test the Speaker output. Make sure the volume icon is not muted. 

If none of these fix the issue you are having, feel free to contact us in the Dowden Science Hall IT Office, call 260-359-4357, or email helpdesk@huntington.edu.