General Issue 1

• ⇅ Force Facebook to re-scrape a shared link

  Wednesday, June 12, 2024

Account Password/Access 6

• ⇅ How to Change or Reset Your Password

  Updated: Monday, January 9, 2023

• ⇅ Accessing HU Portal as an Alumni

  Updated: Monday, November 28, 2022

• ⇅ Unable to Print after Password Change - How to Update Keychain in Mac OS

  Updated: Tuesday, June 29, 2021

• ⇅ macOS Users Required to Sign In with an Old Password after Password Reset

  Tuesday, June 30, 2020

• ⇅ How to set up Multi Factor Authentication

  Updated: Tuesday, October 5, 2021

General (Email) 11

• ⇅ How do I disable the Outlook auto-complete and clear the cache

  Wednesday, September 20, 2017

• ⇅ How to use Office 365 Message Encryption

  Updated: Monday, November 28, 2022

• ⇅ Unable to use Microsoft Outlook (desktop) when connected using VPN

  Updated: Tuesday, March 24, 2020

• ⇅ Unable to Access HU Email from my.huntington.edu

  Updated: Wednesday, May 13, 2020

• ⇅ Bypassing Quarantine

  Friday, October 16, 2020

Formstack 1

• ⇅ Add Capture Higher Ed tracking code to Formstack Form

  Updated: Tuesday, November 15, 2022

Onboarding / Offboarding Employees 1

• ⇅ Onboarding Student Employees

  Monday, October 30, 2023 student employees student

Report 1

• ⇅ Changing Report Package - Cognos Report

  Monday, March 27, 2017

DMA Guides 4

• ⇅ Accessing ZBrush 2024

  Friday, August 23, 2024 zbrush maxon

• ⇅ ProTools Licensing Server OR Why am I getting an Activation Error when launching ProTools

  Friday, January 19, 2024 protools pro tools activation error

• ⇅ Formatting Drives in exFat

  Updated: Monday, November 28, 2022

• ⇅ Connecting to Serenity

  Updated: Friday, June 30, 2023

Computer Hardware 4

• ⇅ USB devices and Wired Networking Stop Responding Using USB-C Dock

  Thursday, June 20, 2019

• ⇅ Use Dell Support Assist to do Preliminary Troubleshooting/Diagnostics

  Updated: Monday, November 28, 2022

• ⇅ Change Sound Output to Integrated Speakers (Windows 11 Laptop)

  Updated: Monday, November 28, 2022

• ⇅ How to rename an Apple (Mac) Computer

Cognos 4

Cognos

• ⇅ How to add county to a Cognos report.

  Updated: Wednesday, July 9, 2025

• ⇅ Cognos error when using Internet Explorer

  Tuesday, October 31, 2017

• ⇅ Cognos - Running a Report

  Updated: Monday, November 28, 2022

• ⇅ Cognos Date Format

  Updated: Thursday, July 18, 2019

CX 21

• ⇅ Jenzabar SEM URL's

  Tuesday, December 12, 2017

• ⇅ ID Comments Blob Field - Business Office screen

  Updated: Monday, June 18, 2018

• ⇅ Section Record Meeting Days - sec_rec.mtg_days

  Updated: Monday, November 28, 2022

• ⇅ ADR Capture for Cognos

  Updated: Friday, June 5, 2020

• ⇅ MA032 script

  Wednesday, August 28, 2019

Strategic Enrollment Management (SEM) 4

Strategic Enrollment Management

• ⇅ How to fix SEM phone numbers that are incorrectly categorized

  Updated: Wednesday, December 13, 2023

• ⇅ Batch Updates of Candidacy statuses in SEM

  Tuesday, November 6, 2018

• ⇅ Query to get Catalog from SEM enrollment period

  Thursday, August 30, 2018

• ⇅ SEM Database permissions

  Monday, December 17, 2018

Sophos Connect/VPN 6

This category is used when users are having issues connecting to the VPN.

• ⇅ MFA for VPN first time login or after Token Reset

  Updated: Wednesday, February 12, 2025 vpn sophos connect mfa authenticator microsoft

• ⇅ How to Access the VPN using MFA

  Friday, December 13, 2024 vpn mfa authenticator sophos connect

• ⇅ Reinstall Sophos Connect (Windows)

  Updated: Wednesday, July 10, 2024 vpn windows sophosconnnect sophos connect

• ⇅ Updating VPN to new Configuration

  Updated: Friday, November 8, 2024

• ⇅ Can Not Find VPN Icon after Install or Restart

  Updated: Wednesday, July 10, 2024

General (Network) 10

• ⇅ Troubleshooting Wi-Fi/Internet Connection Issues

  Updated: Monday, November 17, 2025

• ⇅ How to Connect to HU_Secure Wi-Fi

  Updated: Monday, November 28, 2022

• ⇅ Begin an Incognito Session in Google Chrome

  Updated: Monday, November 28, 2022

• ⇅ How to Forget HU Secure Wi-Fi

  Updated: Monday, November 28, 2022

• ⇅ How to Enroll a device on HU_Devices Wi-Fi

  Updated: Monday, August 26, 2019

Wireless 1

• ⇅ Accessing WiFi at the Indiana Tech Location

  Tuesday, May 2, 2023 indianatech tech indiana wifi internet

Slate 5

• ⇅ Decision letters PDF is corrupted on export

  Updated: Wednesday, November 5, 2025

• ⇅ How to add an outside email to Slate

  Updated: Thursday, September 18, 2025

• ⇅ How to find your Slate email address

  Updated: Thursday, September 18, 2025

• ⇅ How to remove test records from a query

  Updated: Thursday, September 18, 2025

• ⇅ How to add a photo to a constituent

  Updated: Thursday, September 18, 2025

Campus Portal 2

• ⇅ To upload documents on the portal and make it sharable

  Wednesday, August 2, 2023 handout portal

• ⇅ Resident Director Fine Access on the HU Portal

  Updated: Monday, November 28, 2022

Huntington.edu / Forester Feed / Coffey Break 1

• ⇅ Adding New Programs on huntington.edu

  Wednesday, October 18, 2023

Moodle 20

• ⇅ Adding Extra Credit Grade to Moodle

  Friday, August 29, 2025 extra credit grade item

• ⇅ Respondus Error for Quizzes OR Why is "This quiz appears to have been copied from another location, and the settings are incorrect. Your instructor needs to use the LockDown Browser Dashboard to correct the settings before the quiz can be used." showing up for a quiz?

  Thursday, January 18, 2024 moodle quiz copied from another course

• ⇅ Respondus: Accessing web domains using the lockdown browser

  Updated: Monday, December 5, 2022 respodus external links lockdown browser

• ⇅ Moodle 3.8 Guidelines for Instructors

  Updated: Monday, November 28, 2022

• ⇅ Making your Moodle course available to students

  Updated: Monday, November 28, 2022

Virtuous 3

• ⇅ Getting Alumni Giving Percentages for Board of Trustee Reports

  Wednesday, July 16, 2025

• ⇅ Virtuous Terms and Their Meanings

  Friday, April 19, 2024

• ⇅ How to add new Pacesetters to Virtuous

  Thursday, April 18, 2024

General (Printing) 15

• ⇅ Print to the Large Format Printer (MCA 260)

  Updated: Thursday, October 26, 2023

• ⇅ Set up Mac Computer for Mobile Printing (ABSN)

  Tuesday, August 29, 2023 mac indiana tech absn

• ⇅ How to Print with Staples/Hole Punch at Huntington University Indiana Tech Location

  Updated: Monday, April 8, 2024 printing indianatech indiana tech sarah color hole punch staple

• ⇅ Install HUPrinter and HUPrinter_Color (Summer 2023 Update)

  Friday, May 5, 2023 print green box papercut 2023

• ⇅ Add Universal Cloud Printers from Azure

  Thursday, May 4, 2023 azure universal print cloud print indiana tech absn

Doors / Access Control 1

• ⇅ Email Template for When Mobile Credential is Issued

  Updated: Monday, November 28, 2022

Virus / Malware 1

• ⇅ Resolving Error Messages after installing Sophos on Mac OS Big Sur

  Thursday, May 6, 2021

General (Software) 27

• ⇅ Accessing Clip Studio Paint

  Wednesday, October 22, 2025 clip studio paint

• ⇅ Accessing Art/Gallery Inventory

  Thursday, September 28, 2023

• ⇅ How to Network License Maya

  Updated: Monday, November 28, 2022

• ⇅ Screenwriter

  Updated: Monday, November 28, 2022

• ⇅ How to Activate Harmony Premium

  Updated: Monday, November 28, 2022

Adobe Creative Cloud 5

• ⇅ Installing Adobe CC for Faculty/Staff

  Friday, June 9, 2023 adobe creative cloud adobe photoshop acrobat

• ⇅ How do I sign up for Adobe Creative Cloud?

  Wednesday, August 26, 2020

• ⇅ Updating Adobe Acrobat DC

  Updated: Wednesday, March 16, 2022

• ⇅ Create an Adobe ID To use with Creative Cloud Express

  Updated: Monday, November 28, 2022

• ⇅ Sharing a File Using Creative Cloud Express

  Updated: Monday, November 28, 2022

Microsoft 365 6

• ⇅ How to keep a footer from displaying on the first two pages of a document in Microsoft Word?

  Thursday, November 7, 2024

• ⇅ Removing Microsoft CoPilot and other Windows Apps from Taskbar

  Wednesday, February 21, 2024 windows apps taskbar copilot

• ⇅ How to add a shared Mailbox in Outlook for PC

  Thursday, October 26, 2023

• ⇅ Downloading and Installing Microsoft Office

  Updated: Wednesday, May 17, 2023 install office word excel powerpoint download

• ⇅ Uninstalling and Reinstalling Microsoft Office

  Updated: Monday, February 6, 2023 office word excel license

Microsoft Bookings 2

• ⇅ Creating a Microsoft Bookings site

  Updated: Monday, November 28, 2022

• ⇅ Additional Microsoft Bookings Resources

  Thursday, March 19, 2020

Microsoft OneDrive 8

• ⇅ Sending video or photos from iOS/iPadOS to another user with OneDrive

  Updated: Thursday, February 2, 2023 ipad onedrive send photo send video

• ⇅ Sync OneDrive to your computer (Windows 10)

  Updated: Wednesday, March 18, 2020

• ⇅ Sync Files with OneDrive on Mac OS X

  Updated: Tuesday, August 23, 2022

• ⇅ How to Add Folders from Another User's OneDrive or Microsoft Teams to Windows File Explorer (or Finder in Mac OS)

  Friday, August 28, 2020

• ⇅ OneDrive - Additional Training

  Monday, June 14, 2021

Microsoft Outlook 3

• ⇅ Changing Default Browser in Microsoft Outlook OR Why Doesn't My Email Open in Chrome?

  Updated: Tuesday, November 14, 2023 browser outlook chrome edge not opening

• ⇅ Setting your time zone in Microsoft 365 and Outlook

  Friday, October 27, 2023

• ⇅ Move navigation bar from side to bottom in Outlook

  Updated: Friday, January 20, 2023

Microsoft Teams 2

• ⇅ Microsoft Teams Quick Start Guide

  Updated: Monday, November 28, 2022

• ⇅ Microsoft Teams Video Training

  Wednesday, March 18, 2020

Respondus LockDown Browser 5

• ⇅ Download and Use Respondus Lockdown Browser with ChromeOS (Chromebook)

  Wednesday, July 12, 2023 lockdown browser chromebook chromeos respondus lockdown

• ⇅ Respondus Lockdown Browser Download Link

  Wednesday, April 8, 2020

• ⇅ Introduction to Respondus Lockdown Browser

  Updated: Friday, March 27, 2020

• ⇅ Respondus Lockdown Browser Quick Start Guide for Moodle

  Updated: Monday, August 19, 2024 respondus student

• ⇅ Respondus LockDown Browser Help

  Updated: Monday, November 28, 2022

Zoom 20

• ⇅ Updating Zoom OR Update Required You must update to the latest version of Zoom to start this meeting. Contact your IT admin to Update

  Tuesday, February 6, 2024 update zoom it admin latest version meeting

• ⇅ How to Sign into Zoom as the Host of a Meeting OR Why do I keep getting stuck with Zoom saying "Waiting for the Host to start the Meeting"

  Updated: Tuesday, November 28, 2023

• ⇅ Sign into Zoom using SSO

  Updated: Thursday, June 8, 2023

• ⇅ Using Zoom for the First Time

  Updated: Monday, November 28, 2022

• ⇅ Join a Zoom Meeting

  Updated: Monday, November 20, 2017

Phone 8

• ⇅ Update Phone Configuration OR Why Aren't My Old Contacts Showing Up

  Updated: Wednesday, March 1, 2023 contacts old previous update

• ⇅ Silent Ringtone for monitored extensions OR why does my phone beep when someone else gets a call

  Updated: Wednesday, March 1, 2023

• ⇅ Access Voicemail and Greetings Menu

  Updated: Monday, May 4, 2020

• ⇅ Sending Voicemail to Email

  Updated: Monday, November 28, 2022

• ⇅ Updating Keys on Desk Phone

  Updated: Wednesday, September 8, 2021