Respondus LockDown Browser Help

You can use LockDown Browser on the following devices:

Windows 7, 8, 10 PCs (Windows 10 S-mode is not supported)

Macs running version 10.12* “Sierra” - 10.15 “Catalina” 

MacOS Big Sur 11.0 not officially supported, passed testing internally.

iPads with iOS 11.0 or newer (not enabled by default in exams)

No iPhones or Android devices.

Important! Chromebooks are NOT supported.

Students should remove any additional security software installed on their PC that is not the version of Sophos provided by HU. If the computer is configured with multiple displays, the student will need to change the display settings to only display content on one display. In Windows, right-click the desktop wallpaper and select Display Settings. Scroll down to multiple displays and change the setting from extend or duplicate to "show only on 1" or "show only on 2." Mac users may need to physically disconnect their second display by unplugging the display cable.

Students should call the Help Desk at (260) 359-4357 or email helpdesk@huntington.edu

Students should contact their instructor if they cannot finish the exam. The Help Desk cannot restart an exam for a student or restore access to a partially completed activity.

Select a location where you won't be interrupted.

Know how much time is available for the exam.

Clear your area of all materials including all mobile devices AND don't have them within reach. 

Remain at your desk or workstation for the duration of the test.

Use a wired ethernet connection if possible. 

If your device meets the minimum requirements, know that problems can be either user-specific or system-wide. Create a new user account on your PC\Mac and sign into it only for taking exams.

Keep a backup of your files, so in the event a problem cannot be resolved, your PC\Mac can be reset. The Help Desk can provide specific technical instructions to students on a case-by-case basis.

Anticipate that you may have an unexpected problem so give yourself enough time to perform a browser check before attempting an exam.

The Help Desk can assist students in resolving issues resulting in specific error messages when launching LockDown Browser. We can check a student's computer to make sure it meets the requirements listed by Respondus. We can assist with software removal if another application prevents the exam from starting. We can perform basic troubleshooting for some home network related issues.

We are not able to determine the exact cause of an error that may prevent a student from completing an exam. We cannot reset exam attempts. We are unable to loan computer hardware to students with broken or incompatible devices.